PAIA Manual
PAIA MANUAL
PAIA MANUAL
Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA)
(as amended by the Protection of Personal Information Act – POPIA)
1. INTRODUCTION
This manual is compiled to assist members of the public in exercising their right to request access to records held by ARCQ Global Solutions (Pty) Ltd (“ARCQ”), in accordance with PAIA and subject to the provisions of POPIA.
2. BUSINESS DETAILS
|
Item |
Information |
|---|---|
|
Name of Business |
ARCQ Global Solutions (Pty) Ltd |
|
Physical Address |
Umhlanga Rocks, Durban |
|
Postal Address |
Umhlanga Rocks, Durban |
|
Phone Number |
+27 10 123 4567 |
|
Website |
www.arcq.co.za |
|
Information Officer |
Naren Jagannath |
|
Email |
support@arcq.co.za |
3. GUIDE ON HOW TO USE PAIA
The South African Human Rights Commission (SAHRC) has compiled a guide to assist people in exercising their rights under PAIA.
Contact Details:
SAHRC – PAIA Unit
Tel: 011 877 3600
Website: www.sahrc.org.za
4. RECORDS AUTOMATICALLY AVAILABLE
The following categories of information are automatically available and can be accessed without formal PAIA request:
-
Company brochure / marketing material
-
Published policies and procedures
-
Public website content
5. RECORDS HELD BY ARCQ GLOBAL SOLUTIONS
|
Category |
Types of Record |
|---|---|
|
Personnel Records |
HR & Payroll data, contracts, CVs, leave records |
|
Company Records |
MOI, registration docs, minutes, resolutions |
|
Financial Records |
Annual financials, tax returns, invoices |
|
Client Records |
Service agreements, reports, personal data |
|
Compliance Records |
ISO documentation, POPIA compliance, SOPs |
|
IT & Data |
Security systems, backups, third-party providers |
6. REQUEST PROCEDURE
-
Complete Form C (available on www.sahrc.org.za).
-
Provide proof of identity.
-
Send the completed form with payment of the request fee to the Information Officer (contact details above).
-
Outcome: ARCQ will respond within 30 calendar days.
7. PRESCRIBED FEES
|
Description |
Fee |
|---|---|
|
Request fee |
R140.00 |
|
Photocopy/printed page |
R2.00 per page |
|
Copy of digital record |
Actual cost |
|
Search & preparation |
R75/hour |
8. GROUNDS FOR REFUSAL OF ACCESS
ARCQ may refuse a request for access to records on the following grounds:
-
Privacy of a third party
-
Commercial confidentiality
-
Safety and security considerations
-
Legal privilege
-
Protection of personal information (POPIA)
9. AVAILABILITY OF THIS MANUAL
This manual is available at ARCQ’s head office, on the company’s website, and from the SAHRC on request.
10. SIGNATURE
Information Officer – ARCQ Global Solutions (Pty) Ltd